Really poor customer service

I ordered my pillow with the sky blue cover on May 28, which was supposed to ship in late July. There were shipping delays due to a custom delay with the covers, so I emailed customer service at the end of August asking if it would be possible to ship the pillow separately and ship the sky blue cover later as I had purchased a Crimson cover. I was told that the shipping of my pillow would be priority. But two weeks later there was no word and simply emails with vague answers. When I pushed customer service for an actual shipping date and tried to express my frustration since I had been waiting for 3.5 months, my order was simply canceled. And I was told I was being nasty because I indicated that I would post my frustration on social media when all I wanted was an actual estimated shipping date for my pillow.

All I wanted was an actual answer instead of some vague response. So after waiting for my pillow for 3 1/2 months, I now have nothing.