Privacy Policy
At MoonSleep™, we believe your personal information deserves the same care and protection we put into crafting your perfect sleep experience.
Last updated: March 2026
Data Protection
Your information is encrypted and stored securely. We never sell your personal data to third parties.
Secure Transactions
All payments are processed through Shopify's secure payment system with industry-standard encryption.
Information We Collect
When you visit our website or make a purchase, we may collect:
- Contact Information: Name, email address, phone number, and shipping address
- Payment Information: Credit card details (processed securely via Shopify Payments)
- Order Information: Products purchased, order history, and preferences
- Device Information: Browser type, IP address, and cookies for site functionality
- Communications: Emails, customer service inquiries, and newsletter subscriptions
How We Use Your Information
We use your information solely to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and provide customer support
- Send marketing communications (only if you've opted in)
- Improve our website and product offerings
- Prevent fraud and ensure site security
Information Sharing
We do not sell, trade, or rent your personal information to third parties.
We only share your information with:
- Shopify: Our e-commerce platform for order processing
- Shipping Partners: To deliver your orders (USPS, UPS, FedEx)
- Email Service: Mailchimp for newsletter communications
- Analytics: Cloudflare Web Analytics and Vercel Analytics for understanding site usage
- Advertising: Meta Platforms (Facebook & Instagram) for advertising measurement, conversion tracking, and audience targeting. This includes the Meta Pixel, Conversions API, and Custom Audiences. Data shared with Meta is governed by Meta's Privacy Policy.
All partners are bound by confidentiality agreements and only receive information necessary to perform their services.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
To exercise any of these rights, please contact us at [email protected]
Advertising & Tracking Technologies
We use the Meta (Facebook/Instagram) Pixel and Conversions API to measure the effectiveness of our advertising campaigns, optimize ad delivery, and build Custom Audiences for targeted advertising. These tools may collect information about your browsing behavior on our site, including pages visited, products viewed, and purchase activity.
You can manage your Meta ad preferences at facebook.com/adpreferences or opt out of interest-based advertising through the Digital Advertising Alliance.
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though some site features may not function properly without them.
Data Deletion
You may request deletion of all personal data we hold about you at any time. To submit a data deletion request, email [email protected] with the subject line "Data Deletion Request" and include your name and email address associated with your account.
We will process your request within 30 days and confirm deletion via email. Please note that we may retain certain information as required by law or for legitimate business purposes such as fulfilling existing orders.
Policy Updates
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Questions about your privacy?
We're here to help. Reach out and we'll respond within 24 hours.
Contact Us