Return & Refund Policy
We want your MoonSpoon™ experience to feel simple, thoughtful, and cared for from the moment it arrives. We also believe a return should still do some good in the world.
Cancellations
Any unshipped order can be cancelled for a full refund. Just email [email protected] and we’ll take care of it for you.
Issue With Your Order?
If your MoonSpoon™ arrives less than perfect, we’ll take care of it for you. Just email [email protected] and we’ll help make it right.
Returns
You have 30 days from the day your MoonSpoon™ is delivered to request a return. Once requested, your package must be postmarked within 14 days. We know a body pillow is something you have to actually sleep with to know, so a few cozy nights are completely fine.
To be returnable, your MoonSpoon™ should be only lightly used and in good condition: clean, intact, and free of damage, stains, tears, or lingering odors. Keeping returns in good shape helps us assess whether they can be donated (see below).
To Be Eligible, Your Item Should Be:
- Return requested within 30 days of delivery, and postmarked within 14 days of that request
- MoonSpoon™ pillows: only lightly used and in good, clean condition, returned with the cover that came with them
- Extra covers bought separately: unused and still unopened
- Free of damage, stains, tears, or lingering odors
- Accompanied by a receipt or proof of purchase
Not Eligible For Return:
- Extra Fill Packs (final sale once shipped)
- Extra covers that have been used or opened
How To Start A Return
- Email [email protected] with your order number to request a return within 30 days of delivery.
- If your return is accepted, we’ll send a prepaid return label and instructions for how and where to send your package. The actual cost of that label is deducted from your refund.
- Please wait for approval before sending anything back. Items returned without approval may not be accepted. Your package must be postmarked within 14 days of your request.
- Once received and inspected, we’ll notify you of your refund status.
Refunds
If approved, refunds are issued to your original payment method within 10 business days. We deduct the actual cost of the prepaid return label from your refund. We do not charge a separate standard restocking or cleaning fee. If we explicitly promise you a better refund, we honor that promise.
Covers
The cover that comes with your MoonSpoon™ is part of the pillow trial — send it back with the pillow.
Extra covers bought on their own cannot be exchanged for a different color or fabric. They can only be returned if unused and still unopened.
Extra Fill Packs
Extra Fill Packs are final sale once shipped and cannot be returned or exchanged. If you'd like to cancel before it ships, email [email protected] and we'll refund it.
International Orders
International orders cannot be returned or refunded. If your MoonSpoon™ arrives damaged or incorrect, email [email protected] and we’ll make it right.
Shipping Address
Please double-check your shipping address before you complete checkout, and keep it current if you move. We ship to the address on your order.
If your package is shipped to an incorrect, outdated, or incomplete address you provided — including an old address after a move — we cannot send a replacement or additional package free of charge. If we confirmed an address correction before shipment but failed to apply it, contact us so we can put it right.
If you need to change an address, email [email protected] as soon as possible. We will confirm whether we can update it before shipment. Address changes may no longer be possible once your package is being prepared or is with the carrier.
A second life, never a resale
We do not resell used MoonSpoons™. We assess returned pillows for possible donation based on their condition and whether a recipient organization can accept them.
Donation depends on the condition of each return and what local organizations can accept; we cannot promise that every returned pillow will be donated.
Questions about your order?
Our Dream Team is here to provide clarity and support for your journey to better sleep.
Get in Touch