Terms of Service
Welcome to MoonSleep™. By using our website and purchasing our products, you agree to the following terms.
Last updated: January 2026
Clear & Fair
We keep our terms simple and straightforward. No hidden clauses or legal jargon meant to confuse.
Mutual Respect
These terms protect both you and MoonSleep™, ensuring a positive experience for everyone.
Use of Website
By accessing moonsleep.co, you agree to:
- Use the site only for lawful purposes
- Provide accurate information when placing orders
- Not interfere with the website's functionality or security
- Not reproduce, distribute, or create derivative works from our content without permission
- Be at least 18 years old or have parental consent to make purchases
All content on this website, including text, images, logos, and product designs, is the property of MoonSleep™ and protected by copyright and trademark laws. MoonSleep™ and MoonSpoon™ are trademarks of MoonSleep. Unauthorized use of our brand names, logos, images, or content is strictly prohibited and may result in legal action.
Orders & Payments
- Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including pricing errors or suspected fraud.
- Pricing: All prices are listed in USD and are subject to change without notice. Prices are locked in at the time of purchase.
- Payment: We accept major credit cards and other payment methods through Shopify Payments. Payment is processed at the time of order.
- Pre-orders: For pre-order items, your card will be charged at the time of order. Estimated shipping dates are provided but not guaranteed.
Shipping & Delivery
- Shipping Times: We provide estimated delivery windows but cannot guarantee specific delivery dates. Delays may occur due to carrier issues, weather, or customs processing.
- Shipping Address: You are responsible for providing an accurate shipping address. We are not liable for orders shipped to incorrect addresses provided by customers.
- Risk of Loss: Title and risk of loss pass to you upon delivery to the carrier.
- International Orders: International customers are responsible for any customs duties, taxes, or import fees.
Returns & Refunds
Due to hygiene standards for sleep products, we maintain a strict no-return policy once items have shipped. Pre-orders may be cancelled at any time before shipping.
Limitation of Liability
MoonSleep™ provides products on an "as is" basis. While we strive for excellence in every pillow we craft, we make no warranties beyond those required by law.
To the fullest extent permitted by law, MoonSleep™ shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflicts of law principles.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the updated terms.
Questions about our terms?
We're happy to clarify anything. Reach out and we'll get back to you promptly.
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